Terms & Conditions

Privacy

Here at Gifts with Ella we are committed to ensuring that your privacy is protected. We collect the following personal information; name and address, email address and telephone number. This information is required to fulfil your order with us and your email address will also be used to discuss personalisation and design of certain orders. Information provided will not be passed onto 3rd parties with the exception of Royal Mail or delivery couriers in relation to your order only. Payment information is not visible to us and is held securely by Square, Inc. When you place an order or start a personalised order we collect information about when and where the transactions occur, a description of the transactions and the payment amounts.

Payments 

Prices are shown in UK pound sterling and payments are handled securely by Square, Inc with no sensitive payment information being seen by us.

Postage and Packaging

Turnaround times on orders can vary, with some items taking up to 4 weeks. This timeframe can be longer if designs need to be altered or discussed. Please bare this in mind when ordering. For any queries around these timeframes please email us at giftswithella@outlook.com.

The majority of our items will have a delivery cost of 5.95 or lower depending on weight and size of packaging. The specific p&p costs for each item will be shown at the checkout. We currently only deliver to the UK mainland however if you would like something delivered overseas please contact us to obtain a quote.

Returns

Here at Gifts with Ella we pride ourselves with the quality of our items however if for any reason you are unhappy with your purchase please contact us on giftswithella@outlook.com to discuss. If you would like to return a non personalised item you must email us within 48 hours of receipt of the item. If you do need to return an item to us you should obtain a proof of postage receipt as Gifts with Ella can not be held responsible for lost parcels. Return postage costs will be paid by the customer.